Authentication
It is generally accepted that a two-step verification process of logging into any online account is more secure than just having a password (1 step). What...
Tue, 29 Oct, 2024 at 4:55 PM
Two-step verification is an optional feature that provides an extra level of security to prevent unauthorised access to your Inform Direct account. Once e...
Tue, 29 Oct, 2024 at 4:54 PM
It is very simple to set up two-step verification on your Inform Direct account. Note: each user must set this up for themselves. Here are the steps t...
Tue, 29 Oct, 2024 at 4:43 PM
An authenticator app is third party software which generates a Time-based One-time Password Algorithm. In simple terms this means a 6 digit code which chan...
Tue, 27 Oct, 2020 at 12:57 PM
How do I login without my verification code? If you do not have the device to hand which you use to generate your verification code, you can still acces...
Tue, 29 Oct, 2024 at 4:41 PM
If you lose access to your authenticator app you can still log in to your account with Inform Direct by entering your recovery code. You will be provided wi...
Tue, 27 Oct, 2020 at 1:00 PM
You can disable two-step verification at any time. 1. Log in to Inform Direct and click on 'Your Profile'. 2. You will see several option...
Tue, 29 Oct, 2024 at 4:52 PM
While having enabled two-step verification will have improved the security of your account it could be problematic if you have lost or don't have your d...
Tue, 29 Oct, 2024 at 4:51 PM
If a user is locked out and they have not enabled 2 step authentication then the process of getting a new password is very simple. See How do I get a ne...
Fri, 6 Jan, 2023 at 2:53 PM
When you move to a new phone it may not have your authenticator app installed immediately. When the verification code is next required to log in, you will...
Fri, 14 Apr, 2023 at 11:17 AM