If you are experiencing unusual behaviour when completing selecting links or processes on the software, it is usually related to the browser you are using.
Please see our guides below to help with clearing the cache on different browsers to help get you up and running again.
How do I clear my cache in Chrome?
How do I clear my cache on Internet Explorer?
How do I clear my cache on Safari?
How do I clear my cache on Firefox?
If the problem still occurs after clearing your cache, please try the process in a different browser.
In the event it still does not work, let us know and we will investigate further to identify the issue.