How do I reactivate the account if the Subscription Payment failed? : Inform Direct Support

How do I reactivate the account if the Subscription Payment failed? Print

Modified on: Mon, 17 Apr, 2023 at 12:27 PM

If Inform Direct is unable to collect the monthly subscription payment from the card attached to your account the account will lock.

Next time you login to your account you will be presented with the below screen which will detail the invoice number(s) that we were unable to collect payment for, alongside the outstanding total payment.

Here is the link to the login page: https://secure.informdirect.co.uk/Account/LogOn

To reactivate your account simply add the new card details. Then click the red 'Reactivate' button. This will process payment and immediately unlock your account for your to access as normal.

Here is the link to the login page: https://secure.informdirect.co.uk/Account/LogOn

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How do I reactivate the account if the Subscription Payment failed? Print

If Inform Direct is unable to collect the monthly subscription payment from the card attached to your account the account will lock.

Next time you login to your account you will be presented with the below screen which will detail the invoice number(s) that we were unable to collect payment for, alongside the outstanding total payment.

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